F.A.Q

If your question is not answered please click here to contact us. Product Inquiry What type of material used for making of the jewelry? The material used are genuine Italian 925 sterling silver and genuine 18K gold. Our jewelry selection includes necklace, bracelet, ring and earring for todays designer jewelry fashion at discount prices. Our team of buyers search throughout the fashion world to provide you with terrific merchandise and values. You can often find the same items we currently sell on our site in department stores, boutiques, and within the pages of your favorite magazines at full price - yet we offer you much lower prices. Sometimes, we do not purchase directly from the designer; instead we go to reputable resellers for a discount on wholesale prices. This allows us to pass on the savings to you. In this regard, we expressly disclaims any indication that we are an authorized dealer or agent of the designers or manufacturers whose goods are offered on this site. All orders are processed with extensive care to meet our customers needs. We appreciate the importance of your purchase. We are here to make your online shopping experience a great one, as we deal with reputable re-sellers and vendors to bring you top quality merchandise. Our inventory list is frequently updated to offer our customers with the seasons hottest items. If you need any assistance in selecting an item or choosing an alternate, please feel free to contact us, we will try to answer all of your questions and serve you with expertise. Is the pictures posted on the website the real items that customer will receive? Yes. We took the pictures of the products before we listed the items for sale on our webstore. Does the jewellery come with Tiffany gift box and shopping bag? No, packaging can be purchased seperately. Packaging includes Tiffany&Co Shopping Bag, Pouch Bag, Gift Box and Silver Care Card. Order Inquiry How long will it take for my order to be processed? Once you have submitted the order, it will normally take 2-3 working days for us to process the order. We will send an order confirmation via email once the order is shipped Can I cancel my order after it is processing? Yes, you can cancel the order if we have not ship out your order yet. We will process the refund within 1 day when we receive your cancellation request. You will need to wait between 1-3 weeks for the credit to be appeared on your account. However no cancellation can be accepted after we shipped out your order. Please refer to Return Policy. How can i check the status my of order? You can login into your account an check the status of your order. Once your order is processed, products will be sent out shortly. You will receive an email with Tracking Number from us after we dispatched your order. And you can track the items online: UK - www.parcelforce.com or US - www.usps.com . Please be noted that it may take 24 hours for the record to be avaliable on the couriers online tracking system. How can I pay? We accept major credit cards payments can be processed via Paypal. Can I place order via telephone? We do not accept phone order. Shipping Inquiry Do you shop ship internationally? Yes we ship to worldwide. How long does the delivery takes? Shipping time is 10 working days by Registered Airmail from date of order placed. How much is shipping? We charge a flat shipping cost of USD 8.00 for all orders. Do you ship to PO box? Yes. What happen if I did not received the shipment? You can email our sales team directly on the lost shipment and we will investigate the case. Once we are acknowledged that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if the you have furnish incorrect information in the first place. What happed if the item was damaged or lost during shipment? You need to inform us immediately upon receipt of shipment once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged goods to be reviewed before we send out a new replacement.